Visual Customer Service in the Social Age

The following post and infographic was written and submitted by Jennifer Landry. In 2014, social media matters more than ever before. Understanding why this is, as well as what, specifically, people are looking for online is key to keeping your business relevant in the social age. Visual media in particular is something to which it’s impossible not to pay… Read the rest

Is it worth investing in social media?

As key American indices were hitting new record highs last month, Janet Yellen issued a statement – alongside a Federal Reserve report – warning about the stretched nature of social media stocks. For the chair of the Federal Reserve to issue such a direct warning to the markets was highly unusual, and a telling reflection of the huge enthusiasm that traders s… Read the rest