Social Media
As part of Stand Out Social Marketing, I offer marketers a window into the crowded landscape of social marketing management software. One the points I raise in the book is that the landscape is crowded, congested and confusing to buyers. Last month, Nate Elliott of Forrester Research released a comprehensive Forrester Wave report covering the Social Rela… Read the rest
Wearable Technology – Not Just Another Fad
Wearable technology is all the rage, ranging from fitness measuring devices like the fitbit to smart watches that will connect to your smart phone to Google Glass which will let you control even more “without your fingertips” to clothing that detects temperatures, heart rates and even environmental changes. What’s the hot new toy n… Read the rest
When did Social Media Lose Its Way? [Infographic]
Earlier this week, HubSpot introduced a new product called ‘Social Inbox‘, which integrates social monitoring & content publishing with a marketer’s Hubspot contact database. The concept is something that has been long desired by marketers, enabling them to replace the broader interruptive social marketing activities with… Read the rest
Social Media and My Electric Company
Have you noticed anything new on your electric company’s website lately?
Perhaps a link to their Twitter or Facebook account? Utility companies have begun to use social media in an effort to connect with their customers. Has your electricity supplier joined into the social networking phenomenon?
Why They Join In
Electric companies use social medi… Read the rest
Linkedin Sales Navigator: A Beacon Or A Bust?
As we begin to see more and more social media sites go public, an expectation of revenue growth from investors is implied. Most outlets will use forms of advertising, product pushing, and data farming but LinkedIn has taken another approach. The Sales Navigator product has opened up lines of communication in a social product that has previously limited int… Read the rest
Is Your Social Background Catching Up With You?
Are you trying to get a better job or get into a prestigious college? Could your social media posts be keeping you from that crucial acceptance? Possibly.
There are definite social media mistakes that many people make, especially when they are headed for a life-altering change like a new job or going to school. By keeping your social media profiles under watc… Read the rest
How to use Twitter as an effective customer service platform: a Confused.com case study
Is it possible to deliver great customer service in 140 characters? It has to be, since social media is fast becoming the go-to platform for disgruntled customers to vent their frustrations, so it’s important to know how to use it.
The strongly worded letter of complaint has been the stereotypical cornerstone of British consumer behaviour, with the slight… Read the rest
Mobile Marketing: Which Social Network Will Win Your Advertising Dollars?
Mobile use is on the rise, and so are mobile advertising opportunities. The analyst firm Gartner estimates that this year, more people will use their mobile phones to access the Internet than they use their PCs, making it crucial for brands to be advertising in the mobile space. According to Gartner’s forecasts for mobile advertising… Read the rest
Social Media and Choosing a Hospital
Social media is here to stay, and hospitals are getting on board.
A 2012 study by Demi & Cooper and DC Interactive found that 41% of consumers used social media to help them decide which doctor or hospital to use. And hospitals are taking notice: According to the Mayo Clinic’s Health Care Social Media List, more than 1500 hospitals across the U.S. a… Read the rest
Can Social Media Improve Your Business Reputation?
Whether you run a small or large business, fewer phone calls, less people walking in the front door, and a decline in your website traffic should signal to you that something is wrong. In some cases, terribly wrong.
While you may be pointing to the challenging economy as to why your business has slowed down, that may be too easy of an answer. Do you think it could b… Read the rest





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