Social Media
Sometimes companies appear to be all about business – an all work, no play scenario. By now, most people know that customer engagement is a key factor in customer retention, and not allowing your company’s personality to show can be detrimental to its success.
Showing off the heart of the company is simple – document the “less corporate” things by putt… Read the rest
Want Something to Go Viral on Social Media? Turn on the Visuals
Every fulltime social media manager for a brand experiments with the content he or she produces, and then looks at weekly, monthly, or quarterly reports to see what was stickiest with his or her audience. It’s a fundamental principle in giving people more of what they show they want and getting better at weaving your content inside of the communities o… Read the rest
Social Relationship Platforms, Forrester Wave Review
As part of Stand Out Social Marketing, I offer marketers a window into the crowded landscape of social marketing management software. One the points I raise in the book is that the landscape is crowded, congested and confusing to buyers. Last month, Nate Elliott of Forrester Research released a comprehensive Forrester Wave report covering the Social Rela… Read the rest
When did Social Media Lose Its Way? [Infographic]
Earlier this week, HubSpot introduced a new product called ‘Social Inbox‘, which integrates social monitoring & content publishing with a marketer’s Hubspot contact database. The concept is something that has been long desired by marketers, enabling them to replace the broader interruptive social marketing activities with… Read the rest
Linkedin Sales Navigator: A Beacon Or A Bust?
As we begin to see more and more social media sites go public, an expectation of revenue growth from investors is implied. Most outlets will use forms of advertising, product pushing, and data farming but LinkedIn has taken another approach. The Sales Navigator product has opened up lines of communication in a social product that has previously limited int… Read the rest
How to use Twitter as an effective customer service platform: a Confused.com case study
Is it possible to deliver great customer service in 140 characters? It has to be, since social media is fast becoming the go-to platform for disgruntled customers to vent their frustrations, so it’s important to know how to use it.
The strongly worded letter of complaint has been the stereotypical cornerstone of British consumer behaviour, with the slight… Read the rest
Fashion’s Love Affair with Social Media
Social Media has become an integral part of every organisation’s marketing strategy. It has revolutionized brands marketing strategies and its approach to engaging with its public’s. The fashion industry seems to be at the pinnacle of this revolution. A recent info graphic created by Ebay shows the pivotal role social media plays within the f… Read the rest
How to Showcase Tweets Publicly
Nowadays, most events are promoted through social media, and event organizers have discovered the power of associating a hashtag (#) with them. This allows people to comment on the event, and connect with other attendees before arrival – not to mention, it helps to promote the event online to a vast audience.
A great way to continue the conversation is to sho… Read the rest
7 Ways to Network On Twitter
Twitter has grown by leaps and bounds. It’s no longer just a place for teens to Tweet about their shoes, it can also be a great place to network with others. Whether you want to grow your business or connect with people to land a job, Twitter is a great social networking site that every professional should be using. However, it should never be a site t… Read the rest
21 Social Media Updates & Advancements to Inspire Your 2013 Strategy
2012 was a year of change in social media.
Although Twitter and LinkedIn ended their relationship, they both worked to make segmentation easier. Meanwhile, Facebook bought Instagram and took strides towards making global marketing easier.Now it’s time to integrate these updates swiftly into your marketing strategy.We’re already int… Read the rest





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