customer service

Social CRM,Customer Relationship Management,Paul Gillin,Magnitude Media, Raidious,Taulbee Jackson,Social Media Today,Brent Leary,Leslie Poston,Customer Service,eMarketer,Super Bowl Command Center,Awareness Inc,bostonmike,Mike Lewis

Customer Relationship Management (and CRM) is Going Social

By Mike Lewis | July 31, 2012

We live in a business world that is increasingly focused on improving customer experiences, bu…

Posted in Featured, Socialnomics | Tagged @bostonmike, Awareness Inc., Brent Leary, Customer Relationship Management, customer service, eMarketer, Leslie Poston, Magnitude Media, Mike Lewis, Paul Gillin, Raidious, Social CRM, Social Media Today, Super Bowl Command Center, Taulbee Jackson

@awareness, @bostonmike, Actionable Analytics, American Airlines, Awareness Inc, customer service, JetBlue, marketing, metrics, Mike Lewis, sales, Social Analytics, social marketing analytics, Social Measurement, social media, social media, social media analytics, The Sheepdogs

Social Analytics: Deriving Insights for Increased Marketing and Sales Effectiveness

By Mike Lewis | April 5, 2012

With the recent explosion of user-generated content – the Wall Street Journal reported that…

Posted in Featured, Social Media, Socialnomics | Tagged "Awareness, #JetBlue, @bostonmike, Actionable Analytics, American Airlines, Awareness Inc., customer service, marketing, metrics, Mike Lewis, sales, Social Analytics, social marketing analytics, Social Measurement, Social Media, social media analytics, The Sheepdogs

Paul Greenberg, ZDNet, Social CRM, CRM, SCRM, Social Customer, Social Engagement, Social Media, Customer Service, Strategy, Era of Customer Engagement, Mike Lewis, Awareness Inc., @awarenessinc, @bostonmike, @pgreenbe, CRM at the Speed of Light

Moving Beyond the Social Customer into the Era of Customer Engagement

By Mike Lewis | March 29, 2012

We recently connected with Paul Greenberg, one of the most respected minds in marketing, techn…

Posted in Social CRM | Tagged #awarenessinc, @bostonmike, @pgreenbe, Awareness Inc., CRM, CRM at the Speed of Light, customer service, Era of Customer Engagement, Mike Lewis, Paul Greenberg, SCRM, Social CRM, Social Customer, Social Engagement, Social Media, Strategy, ZDNet