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	<title>Socialnomics &#187; Election Day Freebies</title>
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		<title>Free Pancakes Anyone?</title>
		<link>http://www.socialnomics.net/2008/12/01/free-pancakes-anyone/</link>
		<comments>http://www.socialnomics.net/2008/12/01/free-pancakes-anyone/#comments</comments>
		<pubDate>Mon, 01 Dec 2008 21:00:45 +0000</pubDate>
		<dc:creator>Erik Qualman</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Effectiveness of Election Day Giveaways]]></category>
		<category><![CDATA[Election Day Freebies]]></category>

		<guid isPermaLink="false">http://socialnomics.wordpress.com/?p=31</guid>
		<description><![CDATA[Human beings long for a sense of community, like a charity pancake breakfast, and this isn't lost with social media. Starbucks, Ben &#38; Jerry's and others gave freebies on Election Day -- did it work as well as fresh pancakes?]]></description>
			<content:encoded><![CDATA[<p>Remember the free pancake breakfast you used to get as a kid down at the fire station? Of course it wasn&#8217;t free, your parents would pay a donation to help out the firehouse, but it seemed like it was free didn&#8217;t it? Your parents likely donated more than they probably would have paid at the local Denny&#8217;s for breakfast, yet they too felt it was free; probably even better than free.</p>
<p>This is the sense of community that human beings long for, and this isn&#8217;t lost with <a href="http://searchenginewatch.com/3631560"><span style="color:#336699;">social media</span></a>. It&#8217;s actually part of the reason for social media&#8217;s meteoric ascendancy in our lives.</p>
<p>Face-to-face interaction still can&#8217;t be beat, but social media helps you feel part of a community. It even helps you keep an intimate community feel at a national or global level. A good example of this was the day of the <a href="http://searchenginewatch.com/3631725"><span style="color:#336699;">2008 election</span></a>.</p>
<p>Many past campaigns have tried (and failed) to increase voter turnout (e.g., MTV&#8217;s <a href="http://blog.searchenginewatch.com/blog/081015-094023"><span style="color:#336699;">Rock the Vote</span></a>). Voter turnout this year was already expected to be strong for many reasons, but as a friendly reminder and incentive, several companies gave away freebies.</p>
<p>Most marketers generally steer clear of anything political, but in this case the brand marketers wanted to be a part of a community. The community in this instance, thanks to social media, was the American community.</p>
<p>Some of the more high-profile giveaways included a chicken sandwich from Chick-fil-A, a tall cup of coffee from Starbucks, a free scoop of ice cream from Ben &amp; Jerry&#8217;s, and a star-shaped doughnut with &#8220;patriotic sprinkles&#8221; (i.e., red, white and blue) from Krispy Kreme. This, along with many other factors, helped drive the highest voter turnout since 1908. People had to show their &#8220;I Voted&#8221; sticker to get their freebie, but in most cases they could simply say they voted (after all isn&#8217;t community all about trust?!).</p>
<p>One entity that doesn&#8217;t believe in trust is the government. They almost rained on this &#8220;feel good parade&#8221; by highlighting a federal law that stipulates you can&#8217;t give incentives to encourage people to vote. Fortunately, these creative companies didn&#8217;t let this hurdle stop them and were able to work within it.</p>
<p>That&#8217;s another thing we&#8217;re seeing with the advent of Socialnomics<sup><span>TM</span></sup> &#8212; it&#8217;s a new way of thinking. In the past, big companies like this would have been shrinking violets and let their well-paid legal counsel pontificate on doomsday scenarios and suck the enthusiasm out of the marketing and public relations departments until they gave up on the idea.</p>
<p>We&#8217;re seeing less of this, in part due to intense competition. Companies are adapting the mantra: &#8220;If we don&#8217;t do this, someone else will.&#8221;</p>
<p>Part of this competition is coming from foreign entities that don&#8217;t have the same legal requirements. Most of all, though, we&#8217;re seeing companies and people within companies having a better sense of reality and not always playing everything by the letter of the law. If a company believes what they&#8217;re doing is right, then they&#8217;ll overcome the hurdles.</p>
<p>Contributing to this, in part, is the flexibility and real-time nature of social media. In the past if Ben &amp; Jerry&#8217;s promoted a free-giveaway via the expensive development of television, radio, and print advertising, they had to think twice about the costly concerns of the law shutting down their good intentions.</p>
<p>However, because the primary push for this promotion meant alerting their followers on the Ben &amp; Jerry&#8217;s Handmade Inc. Facebook fan page, there was little upfront costs. Also, it would only take about 20 to 30 minutes of work to take down the promotion.</p>
<p><img src="http://searchenginewatch.com/_imgs/graphics/120108ben-jerrys-vote200x311.gif" alt="Ben &amp; Jerry's Democracy Never Tasted So Sweet" width="200" height="311" align="left" /></p>
<p>They let their 285,000 fans spread the word virally. As we constantly harp on within social media, it&#8217;s not how cool Ben &amp; Jerry&#8217;s is, but whether they can give their loyal fans something to pass on that makes those fans look cool. Ben &amp; Jerry&#8217;s added more than 100,000 fans to their Facebook fan page during the promotion, resulting in 385,000 fans today.</p>
<p>Starbucks also almost exclusively promoted their coffee giveaway via social media mechanisms. They ran only one ad on &#8220;Saturday Night Live,&#8221; which was primarily viral during the time as a result of the success of Tina Fey&#8217;s Sarah Palin spoofs (more than 50 percent of the views were within social media). They also ran :30 TV spots on Hulu and display placements on Facebook.</p>
<p>The spots took advantage of the well-known Starbucks recycled brown paper coffee sleeve to animate and script a quick message helping to convey two salient points &#8212; we care about the environment and we care about the country. The message was &#8220;What if we cared so much every day about these things?&#8221;</p>
<p>In a rare instance, it covered branding (what Starbucks stands for) and also gave a call to action (come to our store).</p>
<p align="center"><img src="http://searchenginewatch.com/_imgs/graphics/120108vote-free-coffee325x290.gif" alt="Starbucks What If We All Cared?" width="325" height="290" /></p>
<p>It&#8217;s estimated that Starbucks spent less than $400,000 for this promotion, which Oprah quickly paid back by giving it some major coverage on her show, as did many other media outlets. Starbucks&#8217; viral buzz increased 26 percent as a result of this effort.</p>
<p>While Starbucks wouldn&#8217;t disclose how much coffee was given away, in some stores it was plenty: one Chicago franchise handed out 300 steaming cups of Java and goodwill. Facebook users also started downloading the application &#8220;Which Drink is Meant for You&#8221; resulting in almost 100,000 active monthly users and the Starbucks fan page is close to 200,000 fans.</p>
<p>In order for companies to truly benefit from social media they have to become part of the community. Is your company serving up fresh pancakes or stale messaging?</p>
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